All products purchased from YesHijab.com can be exchanged within 10 days of purchase only if : -The item is faulty, damaged or defective at the time of delivery. -The item does not match the original specifications of the product or is found to be not the same as you had actually purchased. -You must notify us within 3 days of delivery by writing to Info@yeshijab.com or by calling us at +92 309 428 4284 in case you want to raise a dispute. At YesHijab, we look at each dispute on a case-by-case basis and tries to be fair to both parties. -Courier charges for the return and exchange will be paid by the customer for sending the item back. -Any Sale item cannot be return or exchange. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following: -Exchange request is made outside the specified time frame. -The product is damaged because of use. -The product has tampered. -Anything is missing from the package including price tags, labels, original packing, freebies, and accessories. -Packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually. -All items must be exchanged with the original packaging intact.